Fitness clubs
Always-on member nutrition
Touch-free micro-stores stocked with recovery, hydration, and grab-and-go fuel — open the moment a member badges in.
The AI retail platform
MeetVICKI.
It speaks for itself.
The AI retail platform behind unattended stores at fitness clubs, hospitals, stadiums, and travel hubs. One machine. Every retail capability.
Live machine • Grab & Go checkout
1.2s avg. transactionTrusted by leading brands and operators
Platform
One machine. Every retail capability.
Grab-and-go checkout, card-free ID, a friendly voice, live offers, sampling, audience insight, UV-C clean, loss guard, dashboards, and your brand on the hardware. All in. No add-ons.
Grab & Go
See it, take it, walk out. Two sensors confirm every pick — vision and weight — so nothing is missed and nothing is guessed.
Card-Free ID
Biometric and scan-based age check unlocks regulated SKUs in seconds. Clerk-free. Compliant. 24/7.
VICKI AI
The brain behind every machine. Learns each location, predicts demand, and decides what to merchandise, sample, and promote.
Conversation
A friendly voice that greets, guides, upsells, and provides accessibility — turning a vending machine into a retail associate.
Live Offers
On-screen bundles, loyalty rewards, and cross-sell prompts — merchandised remotely and updated in real time.
Sampling
Gated free samples for new product launches. Capture trial, conversion, and demographic signal in one touch.
Audience
Anonymized demographics, dwell, and engagement signal — for every brand on every shelf.
UV-C Clean
Onboard germicidal UV-C cycle keeps every touchpoint clinically clean — automatically, between transactions.
Loss Guard
Continuous shelf monitoring, anti-theft locks, and tamper alerts. Shrink rates that beat staffed retail.
Always Open
Cloud-managed planograms, pricing, refills, and diagnostics. The store that never closes.
Dashboards
Sales, inventory, dwell, and audience — streaming live to every operator and brand partner.
Your Brand, Our Hardware
Trays, wraps, lighting, screens, and sounds — built to your brand. Ready for fitness, hospitality, hospitals, travel, retail, or office.
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Transactions processed
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Transactions in the last 12 months
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Transactions per day
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Avg basket — 3.9× traditional vending
Platform metrics · as of 2026-05
Customers
Built for the places people actually shop.
Fitness clubs, hospitals, stadiums, travel hubs, workplaces — Vicki is already there. It speaks for itself.
Food service
Unattended retail at scale
Pairs Vicki with national food-service operations to extend service hours without adding labor.
Hospitals
24/7 staff & visitor refueling
Clinical-grade UV-C sanitize cycle plus CV checkout keeps essentials available across overnight shifts.
Live events
Concourse retail without queues
Vision + load-cell checkout moves fans through merch and concessions in under two seconds.
Stadiums
Premium fan experience
Branded hardware deployed across club lounges with age-gated SKUs for adult beverages.
Travel & airports
After-hours travel retail
Captures impulse and convenience purchases at terminals when traditional storefronts are closed.
In the wild
What people are saying about Vicki.
Real quotes from partners and links to where customers, operators, and press are talking about Vicki out in the wild.
“What started as a pilot in 2024 has become a standout success in 2025 for our Smart Vending ViaTouch Media “Vicki” concept in Southeast Alaska. Average monthly usage grew by nearly 600% year-over-year. Overall performance surged by 7× compared to the pilot phase… At current performance levels, each Smart Vending unit recovers its initial investment in under four months, proving this is a high-ROI, scalable solution for healthcare environments — even in remote markets like Alaska.”
Vicki Donahue
Healthcare Operations Leader, Aramark HealthCare+, Aramark HealthCare+
Source: LinkedIn“Now, M.M. Hayes Quickcharge account holders can use their employee ID badges to make purchases at VICKI machines just as they can at other retail outlets on campus, such as cafes, micro markets, coffee shops, pharmacies and more.”
Brian Dunn
SVP, Business Development, M.M. Hayes
Source: GlobeNewswire · 2021-01-26Around the web
r/PlanetFitnessMembers · RedditPlanet Fitness member reactionA Planet Fitness member describes their experience with a Vicki smart-store at a different club location.Read itAramark · LinkedInAramark on smart vendingAramark Ireland highlights AI-powered smart vending on LinkedIn (#aramarkconnected #smartvending #aiandretail).Read it
See it once. It speaks for itself.
Book a 20-minute demo. We'll walk through your space, your traffic, and your numbers — and ship a tailored plan within 48 hours.